Terms and Purchase Policy

1. Introduction and Acceptance
This document governs the use of the website www.biopharmacy.store (hereinafter, “the Site”), operated by Biopharmacy México, with a distribution center for North America (Mexico, United States, and Canada) located in Guadalajara, Jalisco, Mexico.
By accessing, browsing, or making a purchase through the Site, the user (hereinafter, “the User”) fully and expressly accepts these Terms and Conditions and this Purchase Policy. All purchases, inquiries, and services related to the products offered are managed exclusively through the Site and our official contact numbers: +52 33 2787 5919 / +52 33 2803 9542.
If the User does not agree with any of these terms, they must refrain from using the Site or making purchases.
2. Definitions
For the purposes of these Terms and Conditions:

• Site: www.biopharmacy.store and all its sections, tools, and functionalities.

• User: Person who accesses, browses, or makes purchases through the Site.

• CRT: Cellular Renovation Therapy and related services offered by Biopharmacy México.

• Stem Cells: Dietary supplements containing stem cells.

• Products: Dietary supplements offered through the Site.

• Purchase Policy: Regulations governing cancellations, returns, and refunds.

• Terms and Conditions: Set of rules, obligations, and rights of the User and Biopharmacy México.

3. Services and Nature of Products
Biopharmacy México is the No. 1 premium online store specializing in Cellular Renovation Therapy (CRT), Stem Cells, and anti-aging solutions.
The products are dietary supplements, not medications, and their use is the sole responsibility of the User. They do not replace professional medical treatment and are not intended to diagnose, treat, cure, or prevent diseases.
Biopharmacy México is not the manufacturing laboratory. The products come from Biocell Ultravital and Kuhravital, original, authentic, and with security systems that guarantee their authenticity and traceability:

• Biocell Ultravital: Packaging with dual security (tamper-evident physical tab and QR code for authentication). Verification via official website or BIOCELL app (Android/iOS).

• Kuhravital: Additional security sticker to ensure authenticity and protection against counterfeiting.

Responsibility for quality, composition, or safety lies directly with the manufacturing laboratories. Biopharmacy México guarantees only the sale, delivery, and customer service through the Site and our official contact numbers.
4. Product Inquiries and Recommendations
The User may receive professional guidance through:

• Online medical consultation (paid): Session with a regenerative medicine specialist for personalized CRT and Stem Cell protocols.

• Free evaluation via questionnaire: Complete the medical form on the Site or contact us by phone; our medical team will review the information and recommend suitable CRT protocols at no cost.

Product Administration:
Users must follow the guidelines suggested by Biocell Ultravital, as well as the instructions of a healthcare professional regarding dosage, route, and duration, adapted to each individual to ensure safety and effectiveness.
5. Purchase Policy
5.1 General Conditions: All purchases made on the Site are final. Cancellations are accepted only within the first two hours after purchase via email or WhatsApp. A 7% fee applies for bank commissions and processing.
5.2 Defective or Damaged Products: Report immediately to customer service with photographic evidence and order number. Biopharmacy México will manage replacement or refund, considering that primary responsibility lies with the manufacturing laboratory.
5.3 Exceptions: Biopharmacy México may evaluate special cases, subject to possible additional charges.
5.4 Refund Processing: Up to 10 business days to the original payment method.
6. User Obligations
The User agrees to:

• Provide truthful and complete information.

• Use the Site in accordance with the law, morals, and good business practices.

• Refrain from illegal, fraudulent activities or actions that infringe on third-party rights.

Biopharmacy México reserves the right to suspend or cancel access for users who fail to comply with these obligations.
7. Intellectual Property
All content on the Site (texts, images, logos, software) is the exclusive property of Biopharmacy México or its licensors, protected by Mexican and international laws. Unauthorized reproduction, distribution, or use is prohibited.
8. Third-Party Links
The Site may contain external informational links. Biopharmacy México is not responsible for the content, policies, or practices of third parties.
9. Data Protection
The processing of personal data is carried out in accordance with the Privacy Policy of www.biopharmacy.store. Continued use implies full acceptance of the policy.
10. Cookies
The Site uses cookies and similar technologies to improve the user experience. They can be disabled in the browser, which may affect some functionalities.
11. Limitation of Liability
Biopharmacy México does not guarantee specific results from the use of CRT, Stem Cells, or supplements. Effects vary depending on individual condition, habits, diet, age, and health. Responsibility for safety, quality, and authenticity lies with the manufacturing laboratories. Biopharmacy México guarantees only sale, delivery, and customer service through the Site and official contact numbers.
12. Modifications
Biopharmacy México may modify Site content, products, Terms and Conditions, or the Purchase Policy. Modifications take effect upon publication on the Site; subsequent use implies acceptance.
13. Contact
Biopharmacy México
Email: info@biopharmacy.store
Phones: +52 33 2787 5919 / +52 33 2803 9542
Address: Guadalajara, Jalisco, Mexico
Website: www.biopharmacy.store
All purchases, inquiries, or product management must be carried out exclusively through the Site or the official contact numbers indicated above.
14. Final Statement
By making a purchase or browsing the Site, the User acknowledges having read, understood, and fully accepted these Terms and Conditions and the Purchase Policy.